Current Landlords

Thank you for your participation in our Housing Choice Voucher program. Without your help, we would not be able to house nearly 2,000 low-income, elderly, and disabled households in our community. We understand that it's not easy being a landlord, so we do our best to make the Voucher process as easy as possible.

New Landlord Portal

Our new landlord portal, Assistance Connect, offers online services such as:

  • Email Notifications about payment activity
  • View Housing Assistance Payment (HAP) detail
  • Manage Contacts
  • List available units
  • Request a reschedule for an upcoming inspections

In order to use Assistance Connect, you must first create an account online at

You will need your full Tax ID Number that is on file with HATC and a Personal Identification Number (PIN) that is provided by HATC. To receive the PIN, please call our office at (360) 918-5823 or email

Rent Increase or Decrease:

If you are a landlord and would like to do a rent increase or rent decrease, please send the notice or use the Rent Increase Request to  We are required to follow city and state guidelines. Rent Increases require advance notice per the following guidelines:

  • Units in the City of Olympia (OMC 5.82)
    • Requires 120 days' notice for rent increases over 5% (For increases that would be effective 12/19/2022 or later)
    • Requires 180 days' notice for rent increases over 10% (For increases that would be effective 2/17/2023 or later)
  • All other Thurston County units require 60 days' notice for any rent increase

Landlord Forms:

Landlord Information Change (Email, address, etc)
Change in Owner or Management
Direct Deposit Enrollment/Change Form
Owner Name Change (Not for change in ownership/management)
Place Payment On Hold Request
Rent Increase/Decrease Request
Report Fraud

Other information:

The Housing Assistance Payment (HAP) Contract is the contract between the Housing Authority and the owner/landlord.  To view the contract, click HAP Contract Rules.

How rent subsidy amount is determined:

The amount of rent that the participant pays is typically 30% of their income, if the unit that they rent is at or below our Payment Standard. If the participant chooses to rent a higher cost unit, they may pay up to 40% of their income towards rent.

You may find more information on the FAQ page for Landlords.

List a Unit:

Let us know if you have a unit available. We always have clients looking for a new home. You can list your unit one of two ways:

  1. Complete the Unit Listing form and email it to
  2. If you are current landlord and are already registered on our landlord portal, you can list a unit by logging onto the Assistance Connect portal and click the "List a Rental" button.