Homeless Assistance

If you are homeless or at risk of becoming homeless, please call the 24-hour homeless hotline at (844) 628-7343.

Coordinated Entry System

All Thurston County Homeless assistance is accessed through a County-wide Coordinated Entry System. This system connects individuals and families who are homeless, or at imminent risk of becoming homeless, to an existing available shelter or housing resource in Thurston County.

Coordinated Entry uses a specific definition of homeless. A homeless person is someone:

  • Living in in a place not meant for human habitation, or
  • Living in emergency shelter (including domestic violence shelter), or
  • Living in transitional housing for homeless persons, with an imminent exit date, or
  • Exiting an institution where they temporarily resided for up to 90 days (and were in a shelter or a place not meant for human habitation immediately prior to entering that institution)

The U.S. Department of Housing and Urban Development requires a coordinated entry process if a community receives federal dollars for homeless services.

By assessing everyone the same way, the community can be strategic about its limited resources and where resources may need to be redirected or added. Coordinated Entry, however, is not a housing program or a guarantee of shelter or housing.

Coordinated Entry Locations

Families with Children

Family Support Center of South Sound
3545 7th Ave SW
Olympia, WA 98502
Monday – Friday 9am – 5pm
(360) 754-9297

Youth up to 24 years old

Community Youth Services
711 State Ave NE
Olympia, WA 98506
Monday – Friday 8am-5pm
(360) 943-0780

Singles and Couples without children

Community Action Council of Lewis, Mason and Thurston
3020 Willamette Dr NE
Lacey, WA 98516
Monday – Friday  7am- 5:30pm
(360) 438 –1100

Homeless and Domestic Violence Services After Hours:

For domestic violence services, call the SafePlace 24 hour hotline: (360) 754-6300

At any time or after Coordinated Entry assessment hours, homeless individuals and families should call Thurston County’s Coordinated Entry Hotline at (844) 628-7343. Follow the prompts for Families with Children, Youth, or Singles and Couples without Children.

Steps of Coordinated Entry Process

  • Call the Coordinated Entry Hotline or visit one of the Entry Sites.
  • You will be pre-screened for eligibility for Coordinated Entry. Eligibility includes meeting the definition of homelessness described above.
  • If eligible, you will be interviewed by a trained assessor. All available shelter/housing interventions are reviewed with the client at all Coordinated Entry locations.
  • Based on results of the Coordinated Entry assessment, you may be prioritized for a housing intervention. Every attempt will be made to provide you with shelter when there is space available.

Coordinated Entry uses the Vulnerability Index -- Service Prioritization Decision Assistance Tool (VI-SPDAT) v2.0 for both individuals and families experiencing homelessness or at very imminent risk.

Additional homeless links:

Thurston County's efforts to address homelessness

City of Olympia Homeless Response System

City of Lacey - Affordable Housing Strategy (pdf)

City of Tumwater - Affordable Housing and Homelessness